Frequently Asked Questions
You need to register on our website by using your email address. Use a valid email address so that you can see and get all the updates and necessary information about your ordered products. You can use your google account or Facebook profile to activate an account with us. Make sure you write all the necessary information while registering, for example- all the red stars. If you are still facing problems, please contact with us.
At the moment, we only accept Credit/Debit cards .
After logging into your account, the status of your check out history can be found under order history. A tracking number will be given to you after the receipt given by our delivery partner. Sometimes, the tracking number can not be found due to different circumstance. We would request you to provide a valid email and a phone number so that we can able to send you information about products and delivery.
If you don’t like our products, you can return the product to us, but you must let us know within 24 hours via mail or Facebook after receiving the product.Conditions applicable** Please review our return policy.
You can contact us in different ways.
- Fill up the contact up form, we will contact you within 48 hours.
- You can send us email: firstname.lastname@example.org
- Our Facebook page named, ¨Fashionable Trenz¨. Like our page and send us a message on Facebook between 10.00 to 20.00, including weekends.
- Our What’s App number is: +46 73 9073902 , Please send us text. We will contact you as soon as possible in office hour. Our office is between 9.00 to 17.00.